IT Service Management (ITSM) revitalization and cloud migration initiative…
Department
Department of Employment and Social Development (ESDC)
Country
Canada
Closing Date
June 15, 2026(3 days left)
Estimated Value
Not disclosed
Industries
Summary
Department of Employment and Social Development (ESDC) is seeking IT Service Management (ITSM) revitalization and cloud migration initiative…. The objective of this engagement is to develop and execute a structured, phased ITSM modernization program that: 1. Location: ON. Closing date: June 15, 2026.
Full Description
The objective of this engagement is to develop and execute a structured, phased ITSM modernization program that:
1. Modernizes the ITSM platform (upgrade BMC to cloud SaaS or evaluate alternatives such as ServiceNow, GLPI, etc.).
2. Establishes a robust, trusted CMDB supported by formalized ETL processes and enhanced discovery (including SSC data centres and public cloud providers).
3. Implements and matures core ITIL practices aligned with departmental priorities and governance.
4. Retires legacy ITSM tools and decouples notifications/escalations from WebDirect.
5. Integrates ITSM with SSC Onyx and other enterprise reporting/BI services.
6. Lays the foundation for safe, governed use of analytics and AI capabilities.
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Sign Up FreeWho won similar contracts
Recent government contract awards from the same buyer or for similar work. Public records from open.canada.ca, SAM.gov, and USAspending.gov.
A similar contract went to Close Reach Ltd. in 2028.
Department of Employment and Social Development (ESDC)*SRV
A similar contract went to Mobile Resource Group Inc. in 2026.
Department of Employment and Social Development (ESDC)SRV
A similar contract went to Samson & Associates CPA / Consulting Inc. in 2026.
Department of Employment and Social Development (ESDC)SRV
A similar contract went to SoftSim Technologies Inc. in 2026.
Department of Employment and Social Development (ESDC)SRV
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