National Coast Guard Museum (NCGM) Staffing and Operational Support

Project Title: National Coast Guard Museum (NCGM) Staffing and Operational Support Target GSA Schedule: Multiple Award Schedule (MAS) Primary NAICS Code: 541611 – Administrative Management and General Management Consulting Services Federal Product Service Codes (PSC): Primary PSC: R499 – Support - Professional: Other (Covers hybrid museum operational support, management, and specialized service delivery) Alternative Primary PSC: R408 – Support - Professional: Program Management/Support Supporting Secondary PSCs: R699 – Support - Administrative: Other (Visitor Assistants, Greeters, and administrative support) U009 – Education/Training: General (Education Program Manager and Educational Assistants) D316 – IT and Telecom - Telecommunications and Transmission (IT & AV Media Specialist systems administration) Primary GSA SIN: 541611 – Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services Secondary Staffing NAICS Code: 561320 – Temporary Help Services Secondary Staffing GSA SIN: 561320 / 561320SBSA – Temporary Staffing / Temporary Staffing (Small Business Set-Aside) Ancillary Technical GSA SINs: SIN 54151S – Information Technology Professional Services (IT Specialist) SIN 541990AV – Professional Audio/Video Services (AV Media Specialist) SIN 611710 – Educational Support Services (Education Program Manager & Assistants) Notice Type: Request for Information / Market Research Questions Response Time: 08/06/2026 Response Due Date: 08/07.2026 1.0 INTRODUCTION & PURPOSE The United States Coast Guard (USCG) is issuing this Request for Information (RFI) to conduct market research and identify highly qualified GSA Multiple Award Schedule (MAS) contract holders capable of providing comprehensive, non-personal staffing and operational support for the newly constructed National Coast Guard Museum (NCGM) in New London, Connecticut. This is RFI only. It does not constitute a Request for Quote (RFQ) or a promise to issue an RFQ in the future. The Government is seeking industry feedback to refine its acquisition strategy, assess the availability of capable small and large businesses, and evaluate market capabilities under both management consulting and temporary staffing GSA schedules to support a high-visibility, 363-day-a-year federal museum operation. 2.0 BACKGROUND The NCGM will serve as the national showcase for the history and missions of the U.S. Coast Guard. The facility is a state-of-the-art, 80,000 square-foot complex expected to attract approximately 300,000 visitors annually. The primary objective of this requirement is to acquire turn-key staffing services. The Contractor will be responsible for the recruitment, training, management, and retention of a highly qualified, hybrid workforce of 16 Baseline Full-Time Equivalents (FTEs), plus scalable surge capacity. The Period of Performance is anticipated to be a one (1) year Base Period (starting around September 2026) followed by four (4) one-year Option Periods. 3.0 SCOPE OF WORK & CORE CAPABILITIES The Contractor must provide seamless integration of personnel across several functional areas, ensuring continuous coverage during all core operating hours (0900–1700 daily). Key capabilities include: Program Management & Administration (SIN 541611): Overall leadership, quality control, scheduling, and risk management executed by an on-site Program Manager (Key Personnel). Visitor and Guest Services (SIN 561320 / 561320SBSA): Front-of-house operations including Greeters, Visitor Assistants, and Event Coordinators to manage high-volume public engagement, safety stewardship, and facility crowd control. Education and Public Programming (SIN 611710): Curriculum-aligned STEM and history programs facilitated by an Education Program Manager and Program Assistants. Technical & Exhibit Maintenance Support (SIN 54151S / SIN 541990AV): Specialized IT and AV Media Specialists capable of maintaining a 99.9% availability for complex digital infrastructure, interactive exhibits, digital media players, and localized server networks. Security & Clearances: All personnel must successfully undergo and pass a Tier 1 (T1) / National Agency Check with Inquiries (NACI) background investigation for a Public Trust position prior to receiving a Common Access Card (CAC) and facility badging. Phase-In Operations: Ability to reach Full Operational Capability (FOC) within a strict thirty (30) calendar day Phase-In Period. 4.0 REQUESTED INFORMATION / QUESTIONS FOR INDUSTRY To help the Government gauge market capability and refine the Performance Work Statement (PWS), interested GSA contract holders are requested to provide responses to the following questions: A. Corporate Capability & GSA Schedule Alignment Provide a brief overview of your company’s experience in providing similar turn-key operational staffing,