Schneider Electric Advantage Plan for UPS/PDU Service

Sources Sought: Schneider Electric Advantage Ultra Plan for UPS and/or PDUs service to the Quentin N. Burdick Memorial Health Care Facility. Sources Sought Notice Number: IHS-SS-26-1521934 This Sources Sought Notice is for informational and planning purposes only and shall not be construed as a solicitation, an obligation or commitment by the Indian Health Service. This notice is intended strictly for market research to determine the availability of Indian Small Businesses Economic Enterprise (ISBEE), Indian Economic Enterprises (IEE), or Other Small Businesses. The Government is seeking information from vendors capable of providing a [Brand Name] or equal product that meets the required specifications. The referenced brand name is provided for descriptive purposes only to reflect the characteristics and level of quality needed. Vendors proposing an “equal” product must clearly demonstrate how their product meets or exceeds the salient characteristics identified in this notice. Your responses to the information requested will assist the Government in determining the appropriate acquisition method, including whether a set-aside is possible. The anticipated applicable NAICS code for this acquisition is 541511, Custom Computer Programming Services- other relevant NAICS codes will be considered based on responses received (such as conference centers, etc.) BACKGROUND The IHS is an agency within the Department of Health & Human Services and is responsible for providing federal health services to American Indians and Alaska Natives. The Indian Health Service provides a comprehensive health service delivery system for approximately 1.9 million American Indians and Alaska Natives who belong to 567 federally recognized tribes, in 35 states. The Indian Health Service Headquarters is located in Rockville, MD and then divided into twelve (12) physical areas: Alaska, Albuquerque, Bemidji, Billings, California, Great Plains, Nashville, Navajo, Oklahoma, Phoenix, Portland, and Tucson. The Great Plains Area Office (GPAO) works in conjunction with 19 Indian Health Service Units and Tribal Managed Service Units to provide health care to approximately 130,000 Native American located in North Dakota, South Dakota, Nebraska, and Iowa. QNBMHCF falls under the GPAO and provides medical care to approximately 14,550 tribal members living on the Turtle Mountain Indian Reservation. The Service Unit was built in 1967 with renovation and clinic expansion completed in 1992, to provide an expanded level of outpatient health care services specifically designed to meet the needs of our population. Services include: 24 Hour Emergency Services, Laboratory, Radiology (CAT Scan & Mobile MRI) and 24-Hour Pharmacy Services, Optometry, Dental, Clinic, Emergency, Podiatry, Same Day Clinic, and Behavioral Health. OBJECTIVE To procure, Schneider Electric Advantage Ultra Plan for UPS and/or PDUs service offering provides remedial repairs as well as one scheduled preventive maintenance service visit during the yearly agreement to the Quentin N. Burdick Memorial Health Care Facility. SCOPE Schneider Electric Advantage Ultra Plan for UPS and/or PDUs service offering provides remedial repairs as well as one scheduled preventive maintenance service visit during the yearly agreement. Annual Preventive Maintenance Visit Included as part of the Advantage Ultra Plan for UPS and/or PDU, the annual preventive maintenance visit provides a comprehensive visual, environmental, and electronic inspection of the UPS and/or PDU system to help ensure that components are performing to define technical and environmental specifications. This service includes all labor and travel expenses with an available 24x7 scheduling upgrade option. On-site Remedial Services Schneider Electric Services will dispatch certified personnel to provide repairs in the event of a problem. Parts, labor, travel, and priority access to spare parts are included. The Advantage Ultra Service Plan from Schneider Electric Services is available with 3 different response time upgrade that best align with the needs of the Customer’s installation: Next-Business Day (standard response time); 4-hour 7x24 Response Time Upgrade; 8-hour 7x24 Response Time Upgrade. CONTRACT REQUIREMENTS/ AND PERSONNEL QUALIFICATIONS General Requirements Parts, Travel and Labor Included- Fixed cost-provides service budgeting stability. Priority access to supply chain-Increases the ROI by providing quick access to spare parts. On-Site Response-Flexible scheduling options allow customers to choose the response time that best aligns with their needs. Highly Skilled Field Service Representatives-Support the system issues and quickly diagnose and repair according to the manufacturer’s specifications. Technical Support-Provides escalation support to address system issues in a timely and efficient manner. Site Report-Provides escalation support to address systems issues in a timely and efficient manner.